Booking & Planning

When You Arrive

Before leaving home

We will need your flight information to arrange your check-in and to get you a quote for a rental car, if you will need one. Even if you plan to arrive early and travel on your own, let us know the details of how you plan to come to the villa or ask for our help to figure out the best way. We give this information, along with your cell phone number, to the key holder in case of emergency.

A month before you leave, you will receive complete driving directions and a map to your villa or apartment, along with a villa voucher with details and contact information for the key holder and your prearranged rendezvous.


Plan to arrive in the afternoon, if you can. Normal check-in time is 4-5 p.m. The previous guests are not required to check out until 10 a.m., and your villa or apartment must be thoroughly cleaned before it is ready for you. If you arrive earlier, you can leave your luggage and do a little exploring. Arrive during daylight hours if at all possible. There is an extra fee to meet you after hours, on a Sunday (usually a family day in Europe) or holiday. The only way we can promise an early check in is to rent your villa or apartment the night before

When you arrive, your key holder will meet you, show you around, explain how things work, answer your questions and give you the key. Because villas do not have a front desk like a hotel, it is important to arrive on schedule or call to re-arrange your check-in.

If you arrive at 4-5 p.m., you will have time to survey the kitchen to see what’s there before you tackle the grocery store. Stores generally close at lunch time, then re-open in the afternoon and stay open until 7-8 p.m.